Expert Solutions for Common Issues

Technical Mastery for Every Flame.

A fireplace is a sophisticated system of gas lines, electrical components, and ventilation. We specialize in diagnosing and repairing the technical root causes of fireplace failure for brands like Napoleon, Lennox, and Rheem.

Common Repairs We Handle:

• Pilot Light & Ignition Failures: Troubleshooting faulty thermocouples, thermopiles, or worn-out electronic igniters that prevent your flame from starting.

• Burner & Log Restoration: Cleaning clogged burner ports and removing soot buildup to ensure a clean, vibrant, and efficient flame.

• Gas Valve & Regulator Issues: Expertly replacing faulty valves or adjusting gas pressure to ensure consistent heat output and safety.

• Glass & Aesthetic Refresh: Removing permanent white film or black soot from glass doors and restoring the original luster of your unit.

• Electric Component Repair: Fixing malfunctioning heaters, flickering LED flames, or faulty wall switches in electric units.

The Safety-First Approach

Protecting Your Home and Family.

In Ontario, fireplace safety is paramount. Improperly maintained units can lead to carbon monoxide risks or gas leaks. Our repair process includes a comprehensive safety check to ensure your home remains a sanctuary.

• TSSA-Registered Excellence: Our technicians are fully licensed to work on gas and propane lines, following all CAN/CSA-B149.1 installation and repair codes.

• Venting & Obstruction Checks: We ensure your chimney or direct-vent system is clear of debris, spider webs, or rust that could block exhaust.

• Gas Leak Detection: Every repair concludes with a rigorous pressure and leak test to ensure total system integrity.

Serving the Durham Region

Local Reliability from Ajax to Oshawa.

As a local business based in Ajax, we pride ourselves on fast response times for our neighbors. Whether you’re in Pickering, Whitby, or Oshawa, our technicians arrive with the specialized tools and manufacturer-authorized parts needed to get your fireplace running in a single visit.

Why Professional Repair Matters

• Preserve Home Value: A well-maintained fireplace is a key selling feature; we ensure yours looks and performs like the day it was installed.

• Maximize Efficiency: Professional calibration ensures you aren't wasting money on high utility bills due to poor combustion.

• Authorized Dealer Advantage: Our partnership with Napoleon gives us exclusive access to technical manuals and genuine replacement parts that general handymen can’t provide.

Don't Let Your Fireplace Sit Cold.

Experience the difference of a professionally serviced fireplace. Contact Hatco today for a transparent quote and expert repair service that brings the glow back to your home.